Frequently asked questions (FAQs)
If your questions is not in below, please contact to Ms.Nathapa Pitayanon (Symposium Coordinator) by e-mail to natthapa.p@hivnat.org or phone number +66 (0) 2652 3040 ext 0. We will answer your questions as soon as possible.
Registration
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Q: Why I did not received an email to confirm my registration?
A: After registered, we will send the email to confirm your registration. If you did not received the email, please use the above e-mail to report to symposium coordinator.
Payment
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Q: Why I cannot paid registration fee with my credit card?
A: The CORPORATE, AMEX or DINERS card CANNOT use on online payment.
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Q: I already paid registration fee but why my status still pending?
A: Online payment, it will take 1-2 working days to confirm with the bank before update your payment.
A: Bank transfer, please SEND a copy of bank pay-in slip and participant's name (if you use handwriting, please write in clearly) via fax at +66 (0) 2254 7574 or email to Ms.Nathapa Pitayanon (Symposium Coordinator) natthapa.p@hivnat.org
A: Student/Youth delegate (undergraduate), please SEND academic reference letter to proved that you are undergraduate student.
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Q: I already registered during early bird rate but I still don't paid registration fee until over deadline. If I will pay registration fee, which I use the rate?
A: Standard rate.
Materials
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Q: How can I receive my certificate?
A: You can download your certificate after last day of the symposium.
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Q: How can I receive speaker's slide presentations or videos?
A: The speaker's slide presentation will take 1-2 week(s) to asking speaker's permission and upload. For videos will take about 1 month.